I placed an order by mistake. How can I cancel my order?Updated 6 days ago

We are unable to guarantee the cancellation of your order if it has already left our warehouse or is past 15 days from delivery or installation. However if it is none of the two, you can use our Report Order Issue widget and our team will prioritize your email.

How to send a request through our Report Order Issue widget:

1. Please use your order email or phone number to sign-in through this link: https://support.sterra.sg/en-US/ssp/login. Enter the verification code sent to your email or phone number.
2. Select the relevant order and click the "Report Issue" button.
3. Select the option "I'd like to cancel my order." A request will be sent automatically to our team and your email inbox.
4. Please respond to this email to let us know your reason for cancellation.
5. Our team will prioritize your email and respond.

Please take note that

1. No return and refund will be processed on eligible products after 15 days. 

2. All promotional and sale items are not eligible for refunds one they have been delivered

3. Repair or a one time exchange will be offered to faulty products