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Sterra Galaxy & Starlight Premium Massage Chair

The massage rollers stopped working.

Make sure that the maximum operating cycle of 15 to 30 minutes has not been exceeded. Ensure that the weight does not exceed the maximum capacity of 150 Kg. Turn off the power switch at the back, wait for 1 minute, and turn it back on. If the issue p

The massage chair cannot tilt, or the footrest cannot be raised or lowered.

Ensure that there is enough space around the massage chair for it to move. Check if anything is blocking the footrest or backrest rolling mechanism. If the screen and buttons flicker, turn off the power supply and turn it back on after 30 seconds. If

The massage chair wheels cannot reach the shoulder or the neck.

Ensure that the head is properly placed against the backrest during the initial scan to get an accurate massage. If the problem persists, turn off the power supply and turn it back on after 30 seconds. If the issue persists after following these step

The massage chair is not functioning and massaging properly or stops working.

Check the power connection and make sure it is properly switched on. Ensure that a massage program has been selected after turning on the chair or using an auto program before it stopped working. If the chair still does not work, turn off the power s

The power line or power plug is abnormally warm to hot.

Ensure that the product has not been used for more than 15 to 30 minutes, as there is a maximum operating cycle. Power off and unplug the power cable, and allow it to cool down before using it again. If the issue persists after following these steps,

Massage chair does not work after power on.

Ensure that the power cable is properly connected at the back of the chair. Ensure that the panel power button is turned on. If the chair still does not work, turn off the power supply and turn it back on after 30 seconds. If the issue persists after

Massage chair control panel blackout and unable to use any function (sole / neck / waist roller not working).

Ensure that the power is properly turned on and the power indicator light at the back of the chair is on. Turn off the power for 10 to 20 seconds and then turn it back on to see if there is a beep sound. If the issue persists after following these st