Sterra SG Help Center logo
Sterra SG Help Center logo

All articles

The massage chair is not functioning and massaging properly or stops working.Updated a year ago

  1. Check the power connection and make sure it is properly switched on.

  2. Ensure that a massage program has been selected after turning on the chair or using an auto program before it stopped working.

  3. If the chair still does not work, turn off the power supply and turn it back on after 30 seconds.


If the issue persists after following these steps, please contact customer support for assistance.

Was this article helpful?
Yes
No