Sterra SG Help Center logo
Sterra SG Help Center logo

All articles

Massage chair control panel blackout and unable to use any function (sole / neck / waist roller not working).Updated 2 days ago

  1. Ensure that the power is properly turned on and the power indicator light at the back of the chair is on.

  2. Turn off the power for 10 to 20 seconds and then turn it back on to see if there is a beep sound.


If the issue persists after following these steps, please contact customer support for assistance.

Was this article helpful?
Yes
No