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The water dispensed by my water purifier has an unpleasant taste, odor, and/or bubbles.Updated a month ago

Step 1: Power cycle the machine. 

  • Unplug the machine and wait for 10-20 seconds, and then plug it back on.

Step 2: Once the machine is on, wait for 10 minutes to complete the flushing process.

  • Perform a flushing process to eliminate taste and odor. 
  • Hold the ambient water button for 5 seconds. (Black water or bubbles may come out but this occurs only during initial flushing and there is no abnormality in water purification performance.)

If the problem continues after following these steps please reach out to our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further. Thank you!


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