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The volume, cold and hot icon lights on my Sterra 7 are blinkingUpdated 21 days ago

Step 1: Check if the unit was installed to shielding space or near fire (heating element). 

  • Distant the machine from the heating element. 
  • If need be, contact our customer support if the unit needs to be relocated away from the heating element.


Step 2: Power cycle machine. 

  • Turn off and unplug the machine. Let it rest for 2 hours and then plug it back in.
  • Wait for the flushing to finish

Step 3: Clean the fan filter

  • It is recommended to clean the fan filter every two weeks

If the blinking persists, please take a video (30 seconds to 1 minute) clearly showing the blinking lights. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

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