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The power line or the power plug is abnormally warm to hotUpdated 4 months ago

STEP 1: Check whether the maximum operating cycle which is 15~30 minutes has been exceeded.
STEP 2: Power off, unplug the power cable, and let it cool down
STEP 3: If the issue persists, please take a picture of the back cover with the serial number. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the photo for further help. We are here to assist you in resolving any issues.

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