The filter light indicator keeps on blinking even after changing the filters.Updated a month ago

The unit needs to correctly detect the filter. To do this, we will need to do flushing and reset the filter.

1. To activate flushing, press and hold "Self Care + Ambient" for 5 seconds.

2. Flushing will start and the dispense button will be blinking.

3. Wait about 15 minutes and all lights on the machine will turn off. This means flushing is done.

4. To reset the filter, press and hold the "Dispense + Ambient" button for 3 seconds.

If the issue persists after doing all the steps above, please take a video (30 seconds to 1 minute) clearly showing the touch panel. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help.