The filter light indicator keeps on blinking even after changing the filters.Updated 4 months ago
Step 1: Check the filter bottles.
- Make sure that the filter bottles are placed properly in the lock position.
- If not, turn off the unit, remove and re-insert the filter bottles properly, and then turn on the main switch
Step 2: If the problem persists, press and hold self care button (filter) until the blinking stops
If the filter lights continue to blink after changing the filters, pls do not attempt to change it with another filter. Instead, please take a video (30 seconds to 1 minute) clearly showing the blinking filter indicator light.
Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!