The controller is not respondingUpdated 4 months ago
STEP 1: Check whether the power has been turned on properly and whether the power indicator light at the back of the chair is on
STEP 2. Turn off the power for 10~20 seconds, and then turn it back on to see if there is a beep sound
STEP 3: If the issue persists, please take a picture of the back cover with the serial number. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the photo for further help. We are here to assist you in resolving any issues.