Sterra 7 — E09 Hot and Cold Icons Blinking on Touch PanelUpdated an hour ago

If your Sterra 7 display indicates a critical system alert, or if you have been directed to this page by our system, the unit has detected an internal component communication issue that requires professional attention.

⚠️ Important Safety Notice: Please do not attempt to open, dismantle, or troubleshoot the internal components of your Sterra 7 yourself. For your safety, this issue must be handled exclusively by an authorized professional.

What You Need to Do:

1. Power Down: Safely switch off the Sterra 7 at the main power outlet and unplug it from the wall.

2. Contact Us Immediately: Reach out directly to our Customer Support Team via for an immediate escalation.

   1. Log in to our Customer Support Portal.

   2. Submit a support ticket describing the issue.

   3. Attach a short video (at least 1 minute long) showing the error happening. This will help our technical team diagnose and resolve the issue much faster for you.

Our team will fast-track your inquiry and immediately coordinate an on-site technician visit to safely inspect and resolve the internal connection for you.