Sterra 7 — Dispensed Volume Does Not Match Selected VolumeUpdated 20 minutes ago
If your Sterra 7 is experiencing water flow issues, or if it requires a software update, the issue is usually related to either the filter lifespan or your water supply valves.
Please follow these quick steps to diagnose and resolve the issue:
Step 1: Check Your Filter Lifespan
When was your Sterra 7 filter last replaced?
More than 4–6 months ago: The filter may be clogged from standard daily use, causing performance issues. We highly recommend replacing your filter to see if this restores normal functionality.
Changed recently: If you have a fresh filter, please proceed to Step 2.
Step 2: Check Your Under-Sink Valve & Water Pressure
If your filter is relatively new but your water flow is noticeably low, the under-sink water supply valve might be partially blocked or restricted.
How to fix it: We have put together a quick, step-by-step video tutorial to help you safely check and clear your under-sink valve. You can watch the video guide here.
Still Having Trouble?If your filter is fresh and your under-sink valve is fully open and clear, your machine may require an internal software update or a physical inspection.
Please contact our Customer Support Team directly, and we will gladly arrange a technician visit to get your Sterra 7 running perfectly again!
Log in to our Customer Support Portal.
Submit a support ticket describing the issue.
Attach a short video (at least 1 minute long) showing the error happening. This will help our technical team diagnose and resolve the issue much faster for you.
Thank you for your patience, and we look forward to getting this sorted out!