Sterra 7 — Cannot Dispense Any WaterUpdated an hour ago

Step 1: Check Your Water Valves

Ensure that both the main water supply valve and the blue valve located on your Sterra 7 are turned fully to the open position. If either valve is partially closed, it will restrict water flow.

Step 2: Check Your Filter Lifespan

When was your Sterra 7 filter last replaced?

• More than 6 months ago: Your filter is likely clogged from standard use. We recommend replacing your filter to restore proper water flow.

• Less than 6 months ago: If your filter is relatively new but troubleshooting requires you to test a fresh one, don't worry—any filters used during this troubleshooting process will be replaced free of charge.

Still need help? If your valves are open and your filter is fresh, but you are still experiencing issues, please reach out to our Customer Support Team so we can assist you further!

1. Log in to our Customer Support Portal.

2. Submit a support ticket describing the issue.

3. Attach a short video (at least 1 minute long) showing the error happening. This will help our technical team diagnose and resolve the issue much faster for you.

Thank you for your patience, and we look forward to getting this sorted out!