My water purifier's touch panel is not responsiveUpdated 21 days ago
STEP 1: Turn off the machine.
STEP 2: Wait for 5 minutes and then turn the power on
STEP 3: Once the unit is turned on, wait at least 5 minutes until the blinking light becomes steady
- During that period no water will be dispensed and the touch panel will be unresponsive
STEP 4: After the blinking light is steady, if the issue persists, press and hold the hot water button for 5 to 7 seconds
- This will deactivate the child lock and the touchpanel should be responsive again
If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the blinking light. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!