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My water purifier's touch panel is not responsiveUpdated 21 days ago

STEP 1: Turn off the machine. 

STEP 2: Wait for 5 minutes and then turn the power on
STEP 3: Once the unit is turned on, wait at least 5 minutes until the blinking light becomes steady

  • During that period no water will be dispensed and the touch panel will be unresponsive

STEP 4: After the blinking light is steady, if the issue persists, press and hold the hot water button for 5 to 7 seconds

  • This will deactivate the child lock and the touchpanel should be responsive again


If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the blinking light. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

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