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My water purifier is not dispensing water.Updated a month ago

When Sterra 7 is not dispensing water, it can be due to one of the following reasons below:

  1. THE FILTER IS ALREADY USED UP - The installed filter has already been used up.
  2. BLOCKAGE AND CHOKING - There could be a blockage in the water flow causing it to choke.
  3. VALVE NEEDS REPLACEMENT

To help resolve the issue under the three other causes above, let us do the following:

  • IF THE FILTER HAS BEEN RECENTLY CHANGED (6 MONTHS OR LESS)
    • If the filter has been changed recently, this may be due to choking or needs a valve replacement. Please take a video (30 seconds to 1 minute) clearly showing the touch panel of the machine. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help.
  • IF THE FILTER HASN'T BEEN CHANGED FOR 6 MONTHS OR MORE
    • The filter has to be changed first to rule out the problem of the filter being used up.

Filter Replacement Guidelines

  1. Open the filter cover.
  2. Turn the inlet valve on the side to the 12 o'clock position.
  3. Lift up the existing filter and pull it down to remove it. Some water may drip a little bit.
  4. Insert a new filter with the same label into the fitting and push down.
  5. [VERY IMPORTANT] Turn the inlet valve on the side to the 3 o'clock position and open the valve.
  6. Close the filter cover.
  7. To activate flushing, press and hold "Self Care + Ambient" for 5 seconds.
  8. Flushing will start and the dispense button will be blinking.
  9. Wait about 15 minutes and all lights on the machine will turn off. This means flushing is done.
  10. To reset the filter, press and hold the "Dispense + Ambient" button for 3 seconds.

If you follow these steps and your water purifier still has no water flow, please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!


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