Sterra SG Help Center logo
Sterra SG Help Center logo

All articles

My vacuum suddenly turns offUpdated 18 days ago

The power will be cut off to protect the motor from overheating. 

What to do:

  •  Wait for 30 minutes and restart the vacuum cleaner. 


If the issue persists,  please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

Was this article helpful?
Yes
No