My vacuum cleaner doesn't functionUpdated 4 months ago
These are the possible reasons for the vacuum not functioning
- The vacuum cleaner is out of battery or low on power.
- Fully charge the vacuum first and then try using it again.
- There's a blockage so the overheat protection mode is triggered.
- The suction opening or the airflow is blocked.
- .Clean the suction openings, wait until the vacuum cleaner cools down and then try using it again.
- Remove any blockage from the suction openings or airflow and try using it again.
If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the vacuum not functioning. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!