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My vacuum charges slowlyUpdated 4 months ago

This happens when the battery temperature is too low or too high. 

What to do:

  • Please wait until the battery's temperature returns to normal and then try to charge it again. 
     

If the issue persists,  please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

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