My vacuum charges slowlyUpdated 4 months ago
This happens when the battery temperature is too low or too high.
What to do:
- Please wait until the battery's temperature returns to normal and then try to charge it again.
If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!