My Sterra Flow Pro Cordless Vacuum's soft roller nozzle doesn't rotateUpdated 18 days ago
The rollers may not work properly if they are tangled with debris or if they aren't securely attached. To efficiently assist you with the solution, please take a video (30 seconds to 1 minute) clearly showing the soft roller nozzle not rotating. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!