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My air purifier is too loudUpdated 21 days ago

STEP 1: If the position is uneven or the filter packaging has not been removed, there will be noise from the machine 

  • Please readjust it to a firm, horizontal, flat position and check that the filter packaging has been removed.


STEP 2: If the issue persists,  please take a video (30 seconds to 1 minute) clearly showing the entire back of the air purifier. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

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