My air purifier is not detecting smoke/polluted airUpdated 3 months ago
STEP 1: Do a powercycle by turning the air purifier off and then turning it on again.
STEP 2: Try putting the air purifier in a different location and a different power socket
STEP 3. Turn the unit off and on again
If the issue persists, please take a video (1-2 minutes) doing the following
Light a small piece of paper or spray an aerosol near the bottom of the machine, where the Sterra Moon's inlet is located.
Once you've completed this, please contact our customer support team at https://support.sterra.sg/en-US/ssp/login and share the video for further assistance. We're here to help resolve any issues you may be facing.