Sterra SG Help Center logo
Sterra SG Help Center logo

All articles

My air purifier is not detecting smoke/polluted airUpdated 3 months ago

STEP 1: Do a powercycle by turning the air purifier off and then turning it on again.
STEP 2:  Try putting the air purifier in a different location and a different power socket
STEP 3. Turn the unit off and on again

 If the issue persists, please take a video (1-2 minutes) doing the following

  • Light a small piece of paper or spray an aerosol near the bottom of the machine, where the Sterra Moon's inlet is located.

  • Once you've completed this, please contact our customer support team at https://support.sterra.sg/en-US/ssp/login and share the video for further assistance. We're here to help resolve any issues you may be facing.

Was this article helpful?
Yes
No