Movement stuck in one positionUpdated 4 months ago
STEP 1: Check whether the main power switch is on properly. If not, switch it on properly.
STEP 2: Please take a video capturing the problem. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues.