Massage chair rollers suddenly stopping when set to Thai Stretch mode.Updated 5 months ago
STEP 1: This is a system setting as AUTO mode has 5 sub modes
- AUTO - 5 SUB Modes
- Relax、
- Recover
- Relaxing muscles and joints
- Roller mode ( Thai Stretch) During this mode, the roller will work for 2 mins and then unit up and down for 5 mins (during the 5mins the roller won't work)
- Sleeping mode( after the massage is over, it will move to a zero gravity status)
STEP 2: If the experience is not within the 5 sub modes enumerated above, please take a picture of the back cover with the serial number. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the photo for further help. We are here to assist you in resolving any issues.