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Massage chair rollers suddenly stopping when set to Thai Stretch mode.Updated 5 months ago

STEP 1: This is a system setting as AUTO mode has 5 sub modes

  • AUTO - 5 SUB Modes
    • Relax、 
    • Recover
    • Relaxing muscles and joints
    • Roller mode ( Thai Stretch) During this mode, the roller will work for 2 mins and then unit up and down for 5 mins (during the 5mins the roller won't work)
    • Sleeping mode( after the massage is over, it will move to a zero gravity status) 

STEP 2: If the experience is not within the 5 sub modes enumerated above, please take a picture of the back cover with the serial number. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the photo for further help. We are here to assist you in resolving any issues. 

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