Sterra SG Help Center logo
Sterra SG Help Center logo
All articles

Filter replacement alarm is on or the dispense button is red/rainbow coloredUpdated 23 days ago

IF THE FILTER HAS RECENTLY BEEN CHANGED WITHIN 6 MONTHS OR LESS

The reason for the errors is the unit needs to detect the filter correctly. To do this, we will need to do flushing and reset the filter.

  1. To activate flushing, press and hold "Self Care + Ambient" for 5 seconds.

  2. Flushing will start and the dispense button will be blinking.

  3. Wait about 15 minutes and all lights on the machine will turn off. This means flushing is done.

  4. To reset the filter, press and hold the "Dispense + Ambient" button for 3 seconds.

If the issue persists after doing all the steps above, please take a video (30 seconds to 1 minute) clearly showing the touch panel. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help.


IF THE FILTER HAS NOT BEEN CHANGED FOR 6 MONTHS OR MORE

The reason for this error is due to the filter has been used up and needs to be changed. After changing the filter, kindly do flushing and reset the filter. All three steps has to be done to complete the filter replacement process. 

Filter Replacement Guidelines

  1. Open the filter cover
  2. Turn the inlet valve on the side to the 12 o'clock position.
  3. Lift up the existing filter and pull it down to remove it. Some water may drip a little bit.
  4. Insert a new filter with the same label into the fitting and push down.
  5. [VERY IMPORTANT] Turn the inlet valve on the side to the 3 o'clock position and open the valve.
  6. Close the filter cover.
  7. To activate flushing, press and hold "Self Care + Ambient" for 5 seconds.
  8. Flushing will start and the dispense button will be blinking.
  9. Wait about 15 minutes and all lights on the machine will turn off. This means flushing is done.
  10. To reset the filter, press and hold the "Dispense + Ambient" button for 3 seconds.

If you follow these steps and the issue persists, please take a video (30 seconds to 1 minute) clearly showing the touch panel. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

Was this article helpful?
Yes
No