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Filter replacement alarm is on.Updated 4 months ago

Step 1: Please close the valve

Step 2: Press the water discharge button to remove the remaining water in the product, and pull out the power cord to turn off the power

Step 3: Open the filter cover

Step 4; Change the filters

Step 5: After completing the filter replacement, open the valve, plug in the power cord, and turn on the power

Step 6: Once the power is on, it will automatically flush the filters


If you follow these steps and the issue persists, please take a video (30 seconds to 1 minute) clearly showing the touch panel. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

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