Cannot restore position after reclinedUpdated 4 months ago
STEP 1: Check whether there is any item that obstructs the chair movement
STEP 2: Turn off the power supply and turn back on after 30 seconds
STEP 3: If the issue persists, please take a picture of the back cover with the serial number. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the photo for further help. We are here to assist you in resolving any issues.