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The water flow from my water purifier is slowUpdated 18 days ago

Step 1: Check whether there is a simultaneous usage of water and other faucet. 

  • When the product is used with other product's faucets, the amount of water flow will be reduced. Stop using the other faucet and see if this improves the water flow

Step 2: Check the Water Valves

  • Find the Valves:
    • Locate the raw water valve and the water purifier valve.
  • Turn On the Valves:
    • Make sure both valves are turned on.
    • Check the blue color valve is open. This blue color valve has to be fully opened

If you follow these steps and your water purifier's water flow is still slow, please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

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