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The Sterra Moon cannot be turned on or off, and needs to be unplugged to be turned off.Updated 4 months ago

STEP 1: Switch off the unit via app


STEP 2. If used 24/7, check if the body is warm. If the body is warm, turn it off and let it rest for at least 2 hours

STEP 3. If the issue persists, please take a video (30 seconds to 1 minute) clearly showing problem. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

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