The eyeball is blinking red lightUpdated a month ago

The blinking red light could mean either the new filter hasn't been detected by the unit or the current filter is already used up and needs to be replaced.</p><p><u><strong>IF THE FILTER HAS BEEN CHANGED WITHIN 30 DAYS</strong></u></p><ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">The unit needs to be able to detect that the inserted filter is already new. To do this we need to reset the filter. To reset the filter, p<span style="text-decoration: none;">ress and hold the center button for 7 seconds until you hear the beep sound.</span></li></ul><p><strong><u>IF THE FILTER HAS NOT BEEN CHANGED FOR MORE THAN 30 DAYS</u></strong></p><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The unit tells us that the current inserted filter has been used up and needs replacing.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Replace the current filter with a new Sterra Moon filter to resolve the issue.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Reset the filter. To do this, p<span id="isPasted" style="text-decoration: none;">ress and hold the center button for 7 seconds until you hear the beep sound.</span></li></ul><p><span id="isPasted" style="text-decoration: none;"><span id="isPasted" style="text-decoration:none;"><img src="https://attachments.gorgias.help/PG09N6gdDeZ24j5g/hc/bgJ1Q6Q9Vw6vXKOM/2025032503-f5b64df5-6c48-4aa0-b692-3592f9145187-7c289574-f17f-42a7-80ac-4a96ca7e06a7.png" width="453" height="434" class="fr-fic fr-dii"></span><br></span></p><p>If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the blinking eyeball. Once done, please get in touch with our customer support team at <a href="https://support.sterra.sg/en-US/ssp/login" id="isPasted">https://support.sterra.sg/en-US/ssp/login</a> and send the video for further help. We are here to assist you in resolving any issues.&#xA0;</p><p><br></p>