My water purifier is leakingUpdated 3 months ago

Check if the leakage is from the raw water supply or from the product itself 

• If the leakage is from the raw water supply, Please record a short video (30 seconds to 1 minute) clearly showing the issue. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further. 

• If it's a product leakage, turn off the raw water source immediately
  • Check if the leakage from the front or the back of the unit
    • If the leakage is from the front, please record a short video (30 seconds to 1 minute) clearly showing the issue. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login along with the information that there is leakage in front of the machine, and we’ll be happy to assist you further. 
    • If the leakage is from the back, turn off the cold water function during the nighttime and turn it on back in the morning. Monitor for a week and if issue persists, please record a short video (30 seconds to 1 minute) clearly showing the issue. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login along with the information that there is leakage at the back of the machine, and we’ll be happy to assist you further.