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My water purifier has a loud/unusual noiseUpdated 18 days ago

  • Perform a power cycle by turning the main switch off, wait for at least 2 hours, and then turn it back on.
  • Ensure there’s adequate space around the water purifier for proper ventilation.


If the problem persists, please record a short video (30 seconds to 1 minute) clearly capturing the noise. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further. Thank you!

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