My water purifier does not dispense cold or hot water.Updated 2 months ago

This problem could either be the machine still building the temperature of the water inside the tank due to a recent power off, or because of a spoilt thermostat. Please do the steps below to diagnose the problem. 

1. Check if the machine is on for at least past 1 hour.
2. If yes, try dispensing hot/ cold water after keeping the machine on for at least 1 hour. It should be back to normal working conditions.
3. If the problem persists or if the machine has been turned on for more than 1 hour, please message our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further. Thank you!