I am not satisfied with my purchase. What is your return policy?Updated 6 days ago

We want you to love your Sterra product. If you are unsatisfied with your Sterra product for any reason, we are happy to offer a return for a refund or 1-1 exchange. Please submit your return request (instructions below) within 15 days of the installation date or delivery date (as indicated by the tracking number). We will authorize the refund for the original product price (less discounts and original shipping) within 5-10 business days of receiving the return item. 

To request a return, please use our Report Order Issue widget, and our team will prioritize your email.

How to send a return request through our Report Order Issue widget:

1. Please use your order email or phone number to sign-in through this link: https://support.sterra.sg/en-US/ssp/login. Enter the verification code sent to your email or phone number.
2. Select the relevant order and click the "Report Issue" button.
3. Select the option "I'd like to cancel my order." A request will be sent automatically to our team and your email inbox.
4. Please respond to this email to let us know your reason for cancellation.
5. Our team will prioritize your email and respond.

Please take note that

1. No return and refund will be processed on eligible products after 15 days. 

2. All promotional and sale items are not eligible for refunds one they have been delivered

3. Repair or a one time exchange will be offered to faulty products