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Sterra X Tank Hot & Cold Water Purifier

The water flow from my water purifier is slow or not dispensing water.

Check if the main water supply and the blue valve are fully open. Both valves must be fully opened. Make sure that all of the tubes connected to the dispenser are not bent or obstructed. If the issue persists after following these steps, please conta

The water dispensed by my water purifier has an unpleasant taste, odor, and/or bubbles.

Turn off the main water and power supply to the water purifier. Manually flush the tank by dispensing and emptying the water tanks. Once the tanks are empty, turn on the water supply and allow it to fill the water tank for at least 5 minutes. Before

My water purifier does not dispense cold or hot water.

Locate the black/red switch at the back of the water purifier and make sure it is turned on. Perform a power cycle by turning off the main switch, wait for 2 hours, and then turn it back on. Ensure that there is enough space around the water purifier

My water purifier emits loud noise and/or too hot to touch.

Power cycle machine by turning off the main switch, wait for 2 hours and then turn it back on. Ensure there is enough space around the water purifier for proper ventilation. If the issue persists after following these steps, please contact customer s

The LED light on the front panel of the water purifier is not lighting up.

Perform a power cycle by turning off the main switch, wait for 2 hours, and then turn it back on. Check that all the switches at the back of the machine are turned on. Dispense cold/hot water. Check if any of the water temperature functions are worki