Sterra X Tank Hot & Cold Water Purifier

My water purifier does not dispense cold or hot water.

This problem could either be the machine still building the temperature of the water inside the tank due to a recent power off, or because of a spoilt thermostat. Please do the steps below to diagnose the problem.

The water flow from my water purifier is slow or not dispensing water.

Step 1: Check the Temperature Setting. Step 2: Check the Water Valves. Step 3: Make Sure the Tubing is Straight. If you follow these steps and the issue persists, please take a video (30 seconds to 1 minute) clearly showing the problem. Once done, pl

The water dispensed by my water purifier has white particles, and/or bubbles

Check if the filter usage is below 9 months.

There is an unpleasant taste or odour

If the problem persists, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the video for further help. We are here to assist you in resolving any issues. Thank you!

My water purifier has a loud/unusual noise

If the problem persists, please record a short video (30 seconds to 1 minute) clearly capturing the noise. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login, and we’ll be happy to assist you further. Thank you!

My water purifier is too hot to touch.

My water purifier is leaking

Check if the leakage is from the raw water supply or from the product itself.

My water purifier's nozzle is leaking

Please record a short video (30 seconds to 1 minute) clearly showing the leaking. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login along with the information that there is leakage in front of the machine, and w

The water flow from my water purifier is slow

Step 1: Check whether there is a simultaneous usage of water and other faucet. Step 2: Check the Water Valves. If you follow these steps and your water purifier's water flow is still slow, please take a video (30 seconds to 1 minute) clearly showing

The LED light on the front panel of the water purifier is not lighting up.

If the issue persists, please record a short video (30 seconds to 1 minute) clearly showing the front panel of the machine while turned on. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login along with the infor

Slanted dispensed water

Adjust the lever at the back to its original place. If the issue persists, please record a short video (30 seconds to 1 minute) clearly showing the problem. Send the video to our customer support team at https://support.sterra.sg/en-US/ssp/login alon

The water purifier is causing a power trip

Step 1: Turn off the machine right away. Step 2: Please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login. We are here to assist you in resolving any issues. Thank you!

My water purifier has scratches or cosmetic defects upon delivery

Your satisfaction is guaranteed within 15 days from installation. Please take a video (30 seconds to 1 minute) clearly showing the defects. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and

The touchpanel is showing E1 or E2 error

STEP 1: Check how long it's been used, if used for 24/7. STEP 2: Check if the body is warm. If the body is warm, turn it off and let it rest for at least 2 hours. STEP 3: Powercycle the machine by turning it off. Let it cool down for a few minutes an