I have a question about an existing order.Updated a month ago
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Inquiries About an Existing Order (Fastest Resolution)
If you have a question regarding an active order, please submit it through our Report Order Issue portal. Requests sent via this portal are placed in our priority queue.
How to submit a priority request:
- Log In: Go to our Sterra Support Portal. Sign in using the email address or phone number associated with your order, then enter the one-time verification code sent to you.
- Select Your Order: Find your specific order and click the "Report Issue" button.
- Choose Your Category: Select the option that best describes your issue. A priority request will automatically be sent to our team, and a confirmation will land in your inbox.
- Provide Details: If prompted, reply directly to that confirmation email with any additional details. Our team will review your ticket and respond within 24 hours.
Trouble Logging In?
If you are unable to log in or did not receive your verification code, please do not worry. You can reach out to us directly by filling out our Contact Support Form here
To help us assist you as quickly as possible, please include your order number and a detailed description of the issue you are facing.