I have a question about an existing order.Updated a year ago

Please use the search bar above to enter your question and find answers to frequently asked questions. If our FAQs don't address your inquiry, our customer support team is available to help 7 days a week from 8 AM to 10 PM SGT.

If you have a question about an existing order, you can directly submit your email through our Report Order Issue widget and our team will prioritize inquiries that are submitted through this widget.

How to send a request through our Report Order Issue widget:

1. Please use your order email or phone number to sign-in through this link: https://support.sterra.sg/en-US/ssp/login. Enter the verification code sent to your email or phone number.
2. Select the relevant order and click the "Report Issue" button.
3. Select the relevant option for your issue. A request will be sent automatically to our team and your email inbox.
4. If prompted, please respond to this email to provide us with more details.
5. Our team will prioritize your email and respond within 24 hours

If you can't log-in or receive a verification code, you can contact us through this form: https://support.sterra.sg/en-US/contact. Please provide a detailed description of your issue and your order number.

We look forward to assisting you!