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I have a general inquiry or non-urgent question.Updated 3 months ago

Please use the search bar above to enter your question and find answers to frequently asked questions. If our FAQs don't address your inquiry, our customer support team is available to help 7 days a week from 8 AM to 10 PM SGT.

Please send us an email through this form: https://support.sterra.sg/en-US/contact. Please include your order number (if applicable) and a team member will respond to your email within 24 hours.

If you would prefer to use WhatsApp, please use the WhatsApp button in our website to contact our team and a team member will respond to your WhatsApp message within 24 hours. Please note that we are unable to answer WhatsApp voice calls.

We look forward to assisting you!


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