The massage chair's rollers cannot reach the shoulder or the neckUpdated 17 days ago
STEP 1: Make sure that the user's head is properly placed against the backrest during the computer body scan. If not, it may result in an incorrect reading, causing the rollers to start at a lower position causing the massage to be inaccurate
STEP 2: Turn off the power supply and turn back on after 30 seconds
STEP 3: If the issue persists, please take a picture of the back cover with the serial number. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the photo for further help. We are here to assist you in resolving any issues.