The massage chair does not turn onUpdated 4 months ago
STEP 1: Check whether the power cable is properly connected at the back
STEP 2: Check whether the panel power button was turned on
STEP 3: Turn off the power supply and turn back on after 30 seconds
STEP 4: If the issue persists, please take a picture of the back cover with the serial number. Once done, please get in touch with our customer support team at https://support.sterra.sg/en-US/ssp/login and send the photo for further help. We are here to assist you in resolving any issues.